Customer Experience Partner

OTR. Making Life Easy.            

We are seeking a full-time Customer Experience Partner who will be responsible for creating exceptional customer experiences from initial contact through post-purchase support. You will serve as a vital link between the company and our customers, ensuring a positive and memorable experience. Joining our rapidly expanding team offers significant opportunities for growth.

Who We Are

OTR is a revolutionary convenience brand that has grown from a South Australian icon to a national leader in convenience and fuel. Since its inception in 1984, OTR has consistently been amongst the fastest-growing convenience brands in the country, boasting a network of over 200 unique outlets.

Today, OTR is part of the Viva Energy group – an ASX-listed powerhouse with a driving ambition to become Australia’s largest convenience retailer. Our combined network of more than 1,000 convenience locations around the country brings together Viva Energy Australia’s incredible national footprint and OTR’s history of industry-leading innovation. There has never been a more exciting time to join our team as we set out to redefine the retail landscape in Australia.

Your contributions

• Answer incoming calls, emails, and chat requests from customers and provide them with accurate information.
• Understand and respond to customer inquiries, complaints, and requests in a timely and professional manner.
• Resolve customer issues by providing solutions and/or escalating them to the appropriate department or supervisor.
• Ensure customer satisfaction by maintaining a positive and professional attitude and providing exceptional service.
• Document customer interactions and follow up on their inquiries as necessary.
• Continuously update knowledge of company products, services, and policies to provide accurate information to customers.

What we offer

• Join a dynamic team at a renowned South Australian company, known for their innovation and outside-the-box thinking.
• Be a part of the journey, with countless opportunities as we rapidly expand into a nationwide retail powerhouse.
• Access to exclusive staff benefits via our OTR App.
• Access to our free and confidential Employee Assistance Program (EAP).

What we are looking for

• 1 years of experience in a call centre or customer support.
• Excellent communication skills are essential for the position. This includes the ability to speak clearly and professionally, listen actively, and convey information accurately and effectively.
• Demonstrated ability to manage multiple priorities and work in a fast-paced environment.
• Strong problem-solving skills, with the ability to think creatively to resolve customer queries.
• Ability to work independently with a collaborative and proactive approach to work.
• Retail experience is desirable, not essential.
• Ability to work collaboratively with cross-functional teams.

Special Requirement

This team operates 24/7, and we're seeking someone who is comfortable and enthusiastic about working within this schedule.

If you are passionate about delivering exceptional customer experiences and are looking for a rewarding role, we would love to hear from you.

We are OTR, a cornerstone of Australian enterprise with over 6500 dedicated Team Members, dedicated to deliver on our commitment to making life easy. At OTR, we’re not just redefining but actively disrupting the convenience retail sector.