IT Site Support Officer

OTR. Making Life Easy.

We have an exciting opportunity in our Site IT Support Team who is passionate about providing top-notch customer service. If you thrive on helping others and enjoy solving technical challenges, this entry-level, client-focused role might be your perfect match!

As part of our dynamic team, you will be on the front lines, handling the first point of contact for inbound support calls. Your mission will be to assist retail sites and support office users with their technical concerns, providing them with efficient and friendly remote technical support.

Your contributions

• Carry out installations, changes, and maintenance to POS systems as directed.
• Analyse and resolve POS operational problems, including software and hardware failures.
• Provide desktop and system software support services.
• Respond to Help Desk calls, offering comprehensive support for software, hardware, systems, and general IT-related requests.
• Log calls, document work done, manage escalation, track progress, and ensure timely closure of problems, all contributing to an efficient IT Support service.
• Assist internal customers in their use and understanding of IT Systems.

What we offer

• A collaborative work environment that supports creativity and innovation.
• Join a dynamic team at a renowned South Australian company, known for their innovation and outside-the-box thinking.
• Be a part of the journey, with countless opportunities as we rapidly expand into a nationwide retail powerhouse.
• Work in our newly renovated offices on The Parade, close to boutique shops and excellent cafes and restaurants.
• Work flexibly, with work from home and flexible working potential.
• Stay refreshed and alert with access to espresso coffee machines all day long (don’t worry, we’ll teach you how to use them too!).
• Access to exclusive staff benefits via our OTR App.
• Access to our free and confidential Employee Assistance Program (EAP).

What we are looking for

• Tertiary qualifications in IT or equivalent industry experience.
• Knowledge of IT systems fundamentals necessary to meet business requirements.
• Excellent verbal and written communication skills – ability to effectively communicate and consult with internal and external stakeholders.
• High level of problem-solving skills and analytical ability.
• Superior customer service skills and a passion for troubleshooting.
• A strong focus on quality coupled with high accuracy and detail orientation.

Join us on this exciting journey, where your IT expertise and passion for customer service will make a real impact! Apply now and become part of our dedicated team.

We are OTR, a cornerstone of Australian enterprise with over 6500 dedicated Team Members, dedicated to deliver on our commitment to making life easy. At OTR, we’re not just redefining but actively disrupting the convenience retail sector.