Site Infrastructure Lead

OTR. Making Life Easy.

We're seeking a skilled Site Infrastructure Lead to drive our business's technological advancement. If you thrive in a fast-paced environment and excel at coordinating with diverse stakeholders, this could be your perfect opportunity. Join us in ensuring seamless IT operations and fostering continuous improvement across our retail sites!

Your contributions

• Create and oversee a supply-demand dashboard to align IT with the organization's growth goals.
• Lead store opening and upgrade projects, ensuring high-quality builds and positive feedback from the business operations team.
• Deliver timely progress reports for assigned projects as needed.
• Proactively engage with store managers to address IT-related challenges and offer effective solutions.
• Monitor Warehouse and Field Tech team performance, offering feedback and mentoring when needed.
• Champion continuous improvement initiatives for store build and ongoing support operations.

What we offer

• A collaborative work environment that supports creativity and innovation.
• Join a dynamic team at a renowned South Australian company, known for their innovation and outside-the-box thinking.
• Be a part of the journey, with countless opportunities as we rapidly expand into a nationwide retail powerhouse.
• Work in our newly renovated offices on The Parade, close to boutique shops and excellent cafes and restaurants.
• Work flexibly, with work from home and flexible working potential.
• Stay refreshed and alert with access to espresso coffee machines all day long (don’t worry, we’ll teach you how to use them too!).
• Access to exclusive staff benefits via our OTR App.
• Access to our free and confidential Employee Assistance Program (EAP).

What we are looking for

• Tertiary qualifications in IT or equivalent industry experience.
• Knowledge of IT systems fundamentals necessary to meet business requirements.
• Excellent verbal and written communication skills – ability to effectively communicate and consult with internal and external stakeholders.
• High level of problem-solving skills and analytical ability.
• Having project management skills will be an advantage.
• Superior customer service skills and client management skills.
• A strong focus on quality coupled with high accuracy and detail orientation.

Join us on this exciting journey, where your IT expertise and passion for customer service will make a real impact! Apply now and become part of our dedicated team.

We are OTR, a cornerstone of Australian enterprise with over 6500 dedicated Team Members, dedicated to deliver on our commitment to making life easy. At OTR, we’re not just redefining but actively disrupting the convenience retail sector.